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Privacy Policy

PRIVACY POLICY


Privacy and cookies policy


Introduction    

What is a cookie?    

Visitor Information    

Use and storage of your personal information    

Security    

Access to your personal information 

Users 16 and under    

Copyright and Trade Marks    

Disclaimer    

Interactive material    

Refunds & Cancellations Policy


Introduction

This policy covers the Caffe Concerto’s use of personal information collected when you use www.patisserieconcerto.co.uk, www.patisserieconcerto.com, www.caffeconcerto.co.uk and www.caffeconcerto.com. The policy also gives you information about cookies and Caffe Concerto’s use of cookies. From time to time, you will be asked to submit personal information about yourself, such as registration: on some parts of the site we ask you to register, and if you do we ask for your name, email address, geographical address and other personal information. We may also ask you for further information, for example if you make a purchase or enter a competition. By entering your details in the fields requested, you enable Caffe Concerto and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information Caffe Concerto will act in accordance with current legislation and aim to meet current Internet best practice. 


What is a cookie?

A cookie records information about your online preferences. Cookies are a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computer and stored on your computer's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of www.patisserieconcerto.co.uk features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. If you have set your computer to reject cookies you can still browse www.patisserieconcerto.co.uk anonymously until such time as you wish to register for www.patisserieconcerto.co.uk services. For further information on cookies please visit www.aboutcookies.org. 


Visitor Information

The Caffe Concerto use the information to help us understand more about how Caffe Concerto’s website is used, to improve the site, and to send you information about us and our products/services that we think may be of interest to you, both electronically or otherwise. Unless you have informed us that you do not wish to receive further information about our products/services, we may send you direct mail. During the course of any visit to www.patisserieconcerto.co.uk, www.patisserieconcerto.com, www.caffeconcerto.co.uk and www.caffeconcerto.com the pages you see, along with a short text file called a 'cookie', are downloaded to your computer. Many websites do this, because cookies enable website publishers to do useful things like find out whether the computer (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit. Information supplied by cookies can help us to provide you with a better online user experience and assist us to analyse the profile of our visitors. 


Use and storage of your personal information

Caffe Concerto does not sell your personal information to others. A number of other people's websites have links on Caffe Concerto’s site. If you link to their sites, they may collect information. Such sites are not within our control and are not covered by this privacy statement. When you supply any personal information to www.patisserieconcerto.co.uk, www.patisserieconcerto.com, www.caffeconcerto.co.uk and www.caffeconcerto.com we have legal obligations towards you in the way we use that data. We must collect the information fairly, that is, we must explain how we will use it. In general, any information you provide to Caffe Concerto will only be used by us and our service providers. Your information will be disclosed where we are obliged or permitted by law. Also, if you post or send offensive, inappropriate or objectionable content anywhere on or to www.patisserieconcerto.co.uk or otherwise engage in any disruptive behaviour on www.patisserieconcerto.co.uk, www.patisserieconcerto.com, www.caffeconcerto.co.uk and www.caffeconcerto.com, the Caffe Concerto can use whatever information that is available to it about you to stop such behaviour. This may involve informing relevant third parties such as your employer, school e-mail/Internet provider and law enforcement agencies about the content and your behaviour. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998. If you are notified on www.patisserieconcerto.co.uk site that your information may be used to allow Caffe Concerto to contact you for "service administration purposes", this means that Caffe Concerto may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended for maintenance. 


Security

All personal and credit card information is encoded using Secure Sockets Layer (SSL) technology before being sent over the Internet. To protect your data further, your credit card information is always stored in encrypted form in a database that is away from our website database, so it isn't connected to the Internet. Credit card transactions are issued a digital certificate, ensuring that your data can only be read by our transaction system as long as your browser shows its secure mode symbol (such as a key or closed lock). To make the most of the security on our site, we recommend using either Netscape Navigator® or Microsoft® Internet Explorer™ version 4.0 or higher, both of which enable SSL. We also recommend setting your browser's preferences to accept cookies and enable JavaScript™. 


Access to your personal information

You have the right to request a copy of the personal information Caffe Concerto holds about you and to have any inaccuracies corrected. (We charge £10 for information requests.) Please address requests to Caffe Concerto, 152 Brompton Road, Knightsbridge, London, SW3 1HX 


Users 16 and under

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to Caffe Concerto’s website. Users without this consent are not allowed to provide us with personal information. 


Copyright and Trade Marks

All materials on this website are the copyright of Caffe Concerto and may not be reproduced without permission from the copyright owners. All rights are reserved. No materials may be copied, modified, published, broadcast or otherwise distributed without the prior written permission from Caffe Concerto.


Disclaimer

Caffe Concerto makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this website for any purpose. Caffe Concerto makes no warranties or representations of any kind that the services provided by this website will be uninterrupted, error-free or that the website or the server that hosts the website are free from viruses or other forms of harmful computer code. In no event shall Caffe Concerto, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this website. 


Interactive material

Portions of this site may allow users to post their own material. Materials posted by users do not necessarily reflect the views of Caffe Concerto. By posting materials on this site, you represent that you have all necessary rights in and to such materials and that such materials will not infringe any personal or proprietary rights of any third parties, nor will such materials be defamatory, unlawful, threatening, obscene or otherwise objectionable. Caffe Concerto reserves the right, at its sole discretion, to review, edit or delete any material posted by users which Caffe Concerto deems defamatory, unlawful, threatening, obscene or otherwise objectionable. Notwithstanding the foregoing, Caffe Concerto expressly disclaims any responsibility or liability for any material communicated by third parties through this website. 


Refunds and Cancellation of an Order

We can only guarantee a full refund of your order if we receive your order cancellation instructions at least 24 hours (or 48 hours if your order is for a large / special order cake) before the collection time.

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